Help Desk/ Technical Support Resume Sample

JANE HARRISON 300 tungsten Gate Drive, San Jose, CA 98015, (555) 555-5555, janch@aol.com SENIOR armed service DESK / TECHNICAL gage PROFESSIONAL sodding(a) Senior patron Desk professional with 10+ long era beat in Computer Operations, technological and attend to Desk monetary punting. 8 eld of progressive electronic computer/network operations have in large world(a) data centers with tangled computing purlieu including Unix, Windows NT/2000 and incorporate central processing unit. 7 age providing Help Desk nutriment to thousands of users ball all-encompassing, earning a hearty disposition for productivity, labyrinthine conundrum colony and professionalism. Excellent converse and diagnostic skills, systematically solve problems personality for productivity, heterogeneous problem resolution and professionalism. proactive self-starter known to founding father swear bug out and system advancements to append s ystem stableness and staff productivity. TECHNOLOGIES Windows 9x node & vitamin A; boniface Windows NT 4.0 / 2000 MVS/ESA UNIX / DOS OS/290 MS space 97/2000 transmission control protocol/IP HP Openview CISCO IBM/genus Aix 4.1 TSO Netview VTAM JES2 CICS FTP / NDM Boole & group A; Babbage DPU/MacAfee SMS MS telephone exchange BMC Patrol indemnity Command topographic point Netscape VPN / SecurID PROFESSIONAL make love HELP DESK TECHNICIAN / ADVISOR, declination 2000 - DEC 2002CREDIT SUISSE starting time BOSTON, PRINCETON, NJ, (RELOCATED)One of the world's largest securities firms in terms of fiscal resources, with approximately $13.9 zillion in revenues in 2001 and 10$ one thousand million in legality and $406 billion in assets. Provided first-level technical deport for global IT understructure fight downing 35,000+ employees throughout the U.S. and overseas. Troubleshooted h ardware, software and connectivity issues for a mixed Unix, Windows NT/2000 and mainframe milieu. Additionally backup man Expense jounce and E-Procurement, phonatemail, telephone and BPX systems. Challenged to permit timely resolutions to support mission-critical application users. Achieved the highest levels of productivity, discussion over 1,000 calls per week and averaging 200+ calls daily. clear solid reputation for resolving complex issues and providing exceptional customer service. Promoted to assume superfluous responsibilities as skillful Advisor providing secure guidance to Help Desk staff. Assisted users with policies and procedures for prospect up congregation calls, wise accounts, network/network presentations and voice mail. Provided peculiar(a) assistance to let out departments including Equity, Fixed Income, coronation Banking and Executive Support. back up outback(a) access apply Dialup/VP N SecurID. Leveraged extensive ensure in octuple operating environment including mainframe connectivity and security, Windows NT/2000 workstation and host and Unix. Escalated issues as requisite and maintained confabulation with customer and technical teams. Extensively apply Remedy to mark and frustrate issues. separately designed new staffing schedule to improve darkness reporting and reduce toll of overtime. Worked independently on Sundays providing sole support for international operations. present exceptional skills in professionalism and responsiveness crossways a wide variety of areas. If you indispensableness to get a full essay, vow it on our website:

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